LiveBand support

LiveBand imports PDF and DOCX chord charts, including Nepali, Hindi, and English. If a chord chart fails:

• Re-export the source file as a flattened PDF (no scanned images) — selectable text is required.
• For DOCX, make sure chords are typed inline above lyrics, not in text boxes or tables.
• If the chart was generated by another worship app, export to PDF first — proprietary formats aren't supported.

Still failing? Send us the file with your diagnostic — most format edge cases get fixed in the next release.

• Settings → Privacy & Security → make sure LiveBand has permission to use Bluetooth and Local Network.
• For wired USB-MIDI: use an Apple Lightning/USB-C Camera Adapter — third-party hubs often drop MIDI.
• Reset MIDI mappings in Settings → MIDI → Reset to defaults, then re-pair.
• Nord Piano 6 specifically — set "Send Program Change" to On in the Nord's MIDI settings.

Update LiveBand Studio from the Mac App Store. These were fixed recently:

• Studio's virtual camera (“LiveBand Program”) now carries the live program to FaceTime, Zoom and other apps.
• Streaming to several destinations while recording no longer runs out of memory.
• After a congested stretch the stream's bitrate climbs back up instead of staying low.
• Ending a stream and going live again reconnects every destination, and no longer closes Studio.

• Settings → Recording → enable Audio Latency Compensation if you're using a Bluetooth interface (5-30ms typical).
• ISO recordings need iOS 17+ and at least 6GB free per hour — check storage first.
• If frames are dropping, lower the preview resolution — Metal compositing scales to the device's GPU.

Immediate workaround: force-quit and reopen — the app auto-restores the current setlist position.

For diagnostics:

• Open the Settings app → Privacy & Security → Analytics & Improvements → Analytics Data.
• Find the most recent "LiveBand-..." crash log. Tap the share icon.
• Send it with your support request — that's the gold-standard diagnostic for a real crash.